Privacy Policy

Privacy Policy

North Shore Pool

Effective Date: February 1, 2026

North Shore Pool (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information collected through our website and messaging program.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Billing address

  • Service address

  • Payment information (processed through secure third-party payment processors)

  • Any information you provide when contacting us

Messaging Information

If you opt into our SMS messaging program, we collect:

  • Your mobile phone number

  • Your consent to receive text messages

  • Messaging history related to service communications

2. How We Use Your Information

We use the information we collect to:

  • Schedule and perform pool services

  • Send appointment reminders and service updates

  • Send invoices and billing notifications

  • Respond to customer service inquiries

  • Improve our services and customer experience

  • Send promotional messages (only if you have opted in)

  • Comply with legal and regulatory requirements

3. SMS & Mobile Messaging Privacy

North Shore Pool respects your privacy regarding mobile communications.

  • Your mobile number will only be used for the purposes described in our Terms of Service.

  • We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.

  • Message and data rates may apply.

  • Message frequency varies based on your service and account activity.

  • You may opt out at any time by texting STOP.

  • You may text HELP for assistance.

Consent to receive text messages is not a condition of purchase.

4. Information Sharing

We do not sell your personal information.

We may share your information only in the following circumstances:

  • With service providers who help us operate our business (e.g., scheduling software, payment processors, messaging platforms such as Jobber)

  • When required by law, court order, or legal process

  • To protect the rights, property, or safety of North Shore Pool, our customers, or others

All third-party providers are required to maintain appropriate security measures.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

7. Your Rights and Choices

You have the right to:

  • Opt out of SMS communications by texting STOP

  • Request access to or correction of your personal information

  • Request deletion of your information (subject to legal and business record retention requirements)

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

North Shore Pool
Phone: 847-564-4910
Email: info@northshorepool.com
Website: northshorepool.com