1849 Shermer Rd, Northbrook, IL 60062 Phone: 847-564-4910 Fax: 847-564-4915
Dear Northshore Pool & Spa Customers-
We wanted to reach out to let you know how the events surrounding the COVID-19 outbreak have impacted our company and how we will provide you with the customer service you have come to expect while protecting our employees and customers alike.
As a service provider to your home, Northshore Pool & Spa is considered an essential business under the emergency orders enacted by the Governor last week. We will continue to build and service pools and spas during this time. Fortunately, much of the work that we do happens outside of the home, so we are able to easily practice social distancing from our customers and our employees have been instructed to act safely around each other when multiple employees are present at a job site. If the location of your equipment, pool or spa requires an employee to be inside your home, we will contact you prior to your scheduled service to determine whether you want service or prefer to reschedule. Again, your safety is our highest priority, but we also need to protect our employees at this time. If anyone in your home is sick or has been diagnosed with COVID-19, please contact us so that we can reschedule for a later date.
While we are hopeful that we can maintain our usual service schedule, these are unpredictable times. We have employees who prefer to stay at home, and we understand that concern. Additionally, we do not want any employees coming to work with any illness. Depending on staffing, we may need to alter the service schedule according to employee availability. We appreciate your cooperation if your service is briefly delayed due to staffing issues. We hope to avoid this as much as we can but at times, these delays may be inevitable.
Finally, we are following all guidelines provided by the State of Illinois at our offices and store located at 1849 Shermer Road. We are cleaning and sanitizing as much as possible. We are attempting to limit the number of people in our offices to practice proper social distancing. In an effort to protect everyone, we are asking that customers who need products from our store contact us by phone at 847-564-4910 ext.300 to place orders prior to coming to the store. Your products will be available to pick up in front of the store when you arrive. Call when you arrive, and an employee will bring your order out to you. Please contact us with any questions and we are happy to help you with the products you need and walk you through this new process. This will protect us as well as you! We look forward to being able to visit with you in the store again soon but right now, we appreciate your cooperation as we navigate these unusual times.
Thank you for your business whether you are a new customer or one who has been with us for years. Your business is very important to us and we strive to meet your needs and provide the best customer service possible. This will not change but we do need to alter the methods by which we provide our excellent customer service to keep our employees and customers safe. Thank you for your patience and understanding.